- Manage an active pipeline of delinquent accounts requiring loss mitigation evaluation, follow-up, and resolution.
- Evaluate and recommend borrower assistance strategies such as repayment plans, payment deferrals, loan modifications, and voluntary surrenders.
- Build and formalize a scalable Loss Mitigation operating model by developing standard operating procedures and workflows.
- Identify operational gaps and inefficiencies to recommend process improvements and strengthen controls.
- Develop and maintain reporting on pipeline activity, aging, borrower outcomes, and operational trends.
- Partner with Compliance and Legal to ensure loss mitigation decisions align with regulatory and investor guidelines.