- Lead, coach, and develop a team responsible for pre-close and post-close loan reviews.
- Oversee quality assurance reviews across the full loan origination process and ensure reviews are accurate, consistently scored, evidence-based, and timely.
- Manage review assignments, work queues, priorities, team capacity, pipeline aging, and turnaround times.
- Conduct calibration and targeted review validation to promote consistent application of requirements.
- Serve as the primary escalation point for disputed findings, reassignments, and questions about QA conclusions.
- Research complex file scenarios, evaluate disputes objectively, and document supportable decisions.
- Lead cross-functional meetings to review findings, trends, recurring issues, and remediation progress.
- Analyze QA trends and root causes and implement process, training, workflow, or control improvements.
- Maintain audit-ready records of reviews, findings, disputes, decisions, and remediation.
People ManagementQuality Assurance