- Own Salesforce administration, including user setup, permissions, profiles, roles, and access controls.
- Manage support intake and triage, resolving Tier 1 and Tier 2 issues across Salesforce.
- Build and maintain objects, fields, page layouts, and validation rules.
- Maintain data integrity through monitoring, cleanup, deduplication, and governance processes.
- Create and maintain dashboards, reports, and analytics to support business decision-making.
- Support release management, sandbox testing, deployments, and documentation of changes.
- Maintain integrations between Salesforce and external systems, partnering with Engineering as needed.
- Develop and enforce Salesforce best practices, standards, and process documentation.
- Support training and enablement for internal teams to ensure good practices.
Reporting