- Follow up on outstanding insurance claims directly with payers.
- Process incoming correspondence from patients and insurance companies.
- Resolve coding or billing issues by analyzing EOBs to correct errors.
- Escalate problem accounts to management for assistance and resolution.
- Document all actions taken to resolve patient balances.
- Prepare and mail manual claims to individual payers daily.
- Complete all daily, weekly, and monthly reports as assigned.
- Participate in required monthly in-services and educational training.