- Uphold Cleo’s Customer Success strategy and processes
- Oversee the customer lifecycle from launch to renewal
- Manage a customer base of 30+ customers
- Conduct regular 1-on-1s and quarterly Executive Business Reviews
- Understand customer business and link goals to solutions
- Proactively assist in problem resolution
- Maintain detailed documentation of service actions
- Escalate issues to Services, Support, and Product teams
- Develop recommendations for add-on business
Account ManagementStakeholder managementCustomer Success+1 more