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ecoATM | Gazelle

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🔥 CRM Marketing Manager
Posted 2024-11-09

💸 98205 - 140000 USD per year

🔍 Technology / Device re-commerce

  • BS/BA in marketing, business administration, or relevant field; MS/MA a plus.
  • Minimum 3 years of CRM marketing experience.
  • Experience with email platforms and ESPs.
  • Understanding of customer segmentation and experience with CDPs, some SQL knowledge preferred.
  • Knowledge of A/B experimentation best practices.
  • Lightweight HTML and CSS skills.
  • Strong abilities in forecasting and reporting on KPIs, proficient in Excel/Google Sheets.

  • Own and report on KPIs including email and SMS list growth, transactions, and customer retention.
  • Improve CRM KPIs through iterative A/B testing and develop audience segmentation strategies.
  • Understand and outline various marketing user journeys within the customer base.
  • Manage existing transactional messages and optimize user flows for campaigns.
  • Collaborate with product and brand marketing teams for cohesive messaging.
Posted 2024-11-09
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🔥 Technical Support Agent II
Posted 2024-11-07

📍 United States, Puerto Rico

💸 21 - 22 USD per hour

🔍 Technology, Device re-commerce

  • High school diploma or GED required; additional technical certification preferred.
  • 1+ years of Machine Support Tech experience or 2+ years of technical support in computer operations or related fields strongly preferred.
  • 1+ years of experience in advanced system file configuration, software installation and hardware knowledge.
  • 1+ years of customer service experience required; prior help desk or technical support experience is necessary.
  • 1+ year of experience with ticket tracking software and technical documentation.
  • Must be available to work nights, weekends, and holidays.

  • Provide second-level technical support to field staff in resolving kiosk issues generated via a ticketing system or escalated via first-level support.
  • Perform in-depth technical troubleshooting to correct escalated kiosk-related issues using system tools.
  • Educate, support, and mentor staff on best practices for kiosk hardware/software.
  • Provide feedback and escalate unresolved issues to the appropriate group.
  • Document, track, and monitor problems to ensure timely resolution.
  • Assist with technical support initiatives and departmental processes as required.
  • Perform other job-related duties as delegated by leadership.

Communication SkillsCustomer serviceMicrosoft OfficeAttention to detailTime ManagementDocumentation

Posted 2024-11-07
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🔥 Technical Support Agent I
Posted 2024-10-26

📍 US

💸 18 - 20 USD per hour

🔍 Technology, Device Re-commerce

  • High school diploma or GED required; additional technical certification preferred.
  • 3+ years of experience troubleshooting or repairing robotics, complex machinery, or similar kiosk technology.
  • Experience in a call center environment is highly preferred.
  • Familiarity with ticket tracking software and technical documentation preferred.
  • Excellent customer service, interpersonal, and communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Intermediate competency with Microsoft Windows and basic knowledge of system file drivers.
  • Basic skills with Microsoft Office and knowledge of iOS and Android systems preferred.
  • Ability to adapt in a fast-paced environment.

  • Resolve kiosk issues through a ticketing system and provide front-line support to field technicians or customers via phone IVR.
  • Perform in-depth troubleshooting to correct kiosk-related issues using system tools.
  • Document, track, and monitor problems for timely resolution.
  • Provide feedback and follow up on kiosk issues, escalating unresolved problems as necessary.
  • Support and share knowledge with other associates in the department.
  • Flexibility to work various shifts as necessary.

AndroidiOS DevelopmentCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft Office

Posted 2024-10-26
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🔥 Staff Enterprise Applications Engineer 
Posted 2024-10-22

📍 USA

🔍 Technology, Device Re-commerce

  • Bachelor’s degree in computer science or related field required.
  • 12+ years of Oracle ERP technical development experience as lead engineer required, with at least 3+ years in Oracle cloud.
  • 8+ years of strong programming experience with PL/SQL and complex SQL.
  • Extensive hands-on experience with source code management and continuous integration.
  • Experience with software development lifecycle and common practices.
  • Experience with on-prem and cloud Oracle ERP and Oracle integration components.
  • Experience in managing problems on business critical systems.
  • Experience in Core Java, web services (REST/SOAP), XML, JSON, HTML preferred.
  • Experience with Agile development process using Jira.
  • Experience in configuring Oracle EBS modules.

  • Develop and maintain backend and middle-tier modules using SQL, PL/SQL, Java, and web services technologies.
  • Play a key developer role in a collaborative team on agile development schedules.
  • Collaborate with product owners, engineering, IT, and analysts for project design and development.
  • Optimize backend queries for improved performance.
  • Support production Oracle ERP platforms and testing environments.
  • Triage production issues and implement solutions.
  • Create and maintain documentation and standards.
  • Configure Oracle EBS to support business objectives based on functionality.

LeadershipSoftware DevelopmentSQLAgileHTMLJavaOracleOracle EBSOracle ERPJiraCommunication SkillsCollaboration

Posted 2024-10-22
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