Apply📍 Canada
💸 $23.00 - $24.00 CAD per hour
🔍 FinTech
- This role is required to be located within the greater Vancouver, BC area.
- Passionate about customer support and about the role it plays in making a customer-centric team successful.
- Ability to communicate technical problems in a clear and tactful way.
- Strong verbal and written communication skills.
- Empathy, diplomacy, tact, and poise under pressure when working through customer issues.
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat.
- Compose thoughtful, personalized responses for a variety of customer requests.
- Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
- Identify, reproduce, and document bugs for the Engineering teams.
- Make active contributions to help achieve team goals and successes.
- Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation.
Communication SkillsAnalytical SkillsCollaboration
Posted 4 months ago
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