Support Specialist I (Remote)

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Requirements:

• This role is required to be located within the greater Vancouver, BC area.
• Passionate about customer support and about the role it plays in making a customer-centric team successful.
• Ability to communicate technical problems in a clear and tactful way.
• Strong verbal and written communication skills.
• Empathy, diplomacy, tact, and poise under pressure when working through customer issues.

Responsibilities:

• Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat.
• Compose thoughtful, personalized responses for a variety of customer requests.
• Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
• Identify, reproduce, and document bugs for the Engineering teams.
• Make active contributions to help achieve team goals and successes.
• Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation.