- Serve as the primary relationship manager for a caseload of families by building trust and acting as the main point of contact.
- Conduct intake calls with new families and set expectations clearly and confidently.
- Build and manage class schedules across multiple students, teachers, and platforms.
- Communicate proactively with families regarding scheduling, student progress, and concerns via phone, video, and written correspondence.
- Monitor student progress and escalate concerns to appropriate specialists.
- Coordinate with instructors to ensure tutoring sessions run smoothly.
- Navigate multiple software systems daily including scheduling platforms, spreadsheets, and CRM tools.
- Support basic oversight of IEP and 504 accommodation compliance.
Customer serviceMicrosoft OfficeAccount Management+3 more