- Serve as the primary relationship manager for a caseload of families by building trust and answering questions.
- Conduct intake calls with new families to set clear expectations.
- Manage and coordinate complex class schedules across multiple students, teachers, and platforms.
- Communicate proactively with families via phone, video, and written correspondence regarding scheduling and student progress.
- Monitor student progress and flag concerns to appropriate specialists.
- Coordinate with instructors to ensure tutoring sessions run smoothly.
- Navigate multiple software systems including scheduling, spreadsheets, video conferencing, and CRM tools.
- Support basic oversight of IEP/504 accommodation compliance.
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