Technical Support Agent I
E
ecoATM | GazelleTechnology, Device Re-commerce
USEntry
Salary18 - 20 USD per hour
Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- AndroidiOS DevelopmentMicrosoft OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceTroubleshooting
Requirements
- High school diploma or GED required; additional technical certification preferred.
- 3+ years of experience troubleshooting or repairing robotics, complex machinery, or similar kiosk technology.
- Experience in a call center environment is highly preferred.
- Familiarity with ticket tracking software and technical documentation preferred.
- Excellent customer service, interpersonal, and communication skills.
- Strong troubleshooting and problem-solving abilities.
- Intermediate competency with Microsoft Windows and basic knowledge of system file drivers.
- Basic skills with Microsoft Office and knowledge of iOS and Android systems preferred.
- Ability to adapt in a fast-paced environment.
Responsibilities
- Resolve kiosk issues through a ticketing system and provide front-line support to field technicians or customers via phone IVR.
- Perform in-depth troubleshooting to correct kiosk-related issues using system tools.
- Document, track, and monitor problems for timely resolution.
- Provide feedback and follow up on kiosk issues, escalating unresolved problems as necessary.
- Support and share knowledge with other associates in the department.
- Flexibility to work various shifts as necessary.
