Technical Support Agent (US)

Experience in technical support or Tier 2 support role, preferably in SaaS or software environments Strong troubleshooting, analytical, and problem-solving abilities Familiarity with APIs, webhooks, and basic web-development concepts Excellent written and verbal communication skills Strong organizational skills with ability to manage multiple tasks Basic experience with CRM platforms (particularly GoHighLevel) is highly advantageous Experience with Stripe or other payment processors is a plus

Manage high volumes of support tickets and resolve complex issues Maintain knowledge of web development concepts, APIs, and webhooks Develop experience with CRM systems, particularly GoHighLevel Identify opportunities to improve support processes and create knowledge base articles Liaise with CSMs, Development, Product, Onboarding, and Sales teams Troubleshoot payment processing, billing concerns, and verification issues via Stripe