Support Associate

Experience managing technical questions and common support issues in a SaaS business Experience communicating technical concepts to non-specialists Experience troubleshooting technical issues Experience working within tight SLAs Basic understanding of digital marketing technologies An understanding of social media and influencer marketing Experience with Zendesk or other ticketing systems Understanding of popular blogging platforms and familiarity with other content management systems

Review LTK Creator applications Answer technical tickets from internal and external sources Triage issues and escalate to leadership Identify and escalate critical problems Provide helpful tips and resources to LTK creators and consumers Provide clear documentation of best practices Educate and evangelize LTK best practices