Support Engineer I
55000 - 65000 USD per year
Company:Cleo (US)
Location:US
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Customer serviceNetworkingTroubleshootingTechnical support
Requirements:
Bachelor’s Degree or 1+ years of Technical Support work experience Customer Service Experience General Operating System Knowledge General Networking knowledge General Software Knowledge (Installation, Configuration, Migration, Removal) Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP)
Responsibilities:
Provide initial contact with customers via phone, email, or remote access. Address customer inquiries and ensure top-tier customer service. Troubleshoot and develop technical solutions for software licensing, installation, configuration, and general operation. Monitor assigned customer queues and provide responses to meet SLAs. Escalate urgent problems requiring more in-depth knowledge. Leverage the Solution Center and knowledge base to assist customers. Provide appropriate verbal and written content to customers.
