Support Engineer

Engineering background (software, DevOps, or similar) with strong technical problem-solving skills. Comfortable with AWS and at least one other major cloud provider (GCP, Azure, etc.). Ability to read and write code; confident making simple PRs. Excellent written and verbal communication skills. Strong customer empathy and ability to handle high-pressure situations. Self-starter in a fast-paced, fully remote environment.

Act as first responder to support tickets, triaging and resolving issues. Diagnose and troubleshoot technical problems across cloud providers and internal systems. Reproduce issues and create bug reports for engineering. Submit small pull requests for simple fixes or updates. Collaborate with product and engineering teams to resolve escalations. Maintain high customer empathy and ownership of problems. Keep support documentation updated.