Product Support Engineer
N
Nexus Cognitive TechnologiesData & AI Platform
USFull-TimeMiddle
Salary not disclosed
Job Details
- Languages
- English
- Experience
- 2–5+ years
- Required Skills
- AWSPythonBashElasticSearchGCPGitKubernetesAirflowAzureGrafanaPrometheusSparkLinuxTerraform
Requirements
- 2–5+ years in a technical support engineering, platform support, DevOps/SRE support, or data platform operations role
- Experience troubleshooting distributed systems, cloud-native platforms, and data pipeline workflows
- Exposure to cloud platforms (AWS, Azure, or GCP)
- Experience interacting directly with customers in a technical capacity
- Prior involvement in incident management and root cause analysis
- Proficiency with Spark, Trino, Airflow, NiFi, Ranger, DataHub, Iceberg, and object storage
- Experience with Kubernetes (K8s) or OpenShift (OCP)
- Experience with Linux systems administration
- Experience with Git for version control
- Experience with monitoring and logging tools (e.g., Grafana, Prometheus, Datadog, ELK/OpenSearch, CloudWatch/Stackdriver)
- Shell scripting (Bash) and at least one scripting language (Python preferred)
Responsibilities
- Serve as a primary point of contact for technical support issues related to NexusOne
- Diagnose and resolve issues across distributed systems
- Troubleshoot and triage platform errors, pipeline failures, and incidents
- Support customer onboarding, environment setup, and production readiness
- Provide hands-on assistance during customer deployments, upgrades, and configuration changes
- Maintain and monitor internal NexusOne environments
- Respond to incidents, perform root cause analysis, and implement corrective actions
- Identify recurring issues and product gaps and share insights with Product and Engineering teams
