Product Support Engineer

2–5+ years in a technical support engineering, platform support, DevOps/SRE support, or data platform operations role Experience troubleshooting distributed systems, cloud-native platforms, and data pipeline workflows Exposure to cloud platforms (AWS, Azure, or GCP) Experience interacting directly with customers in a technical capacity Prior involvement in incident management and root cause analysis Proficiency with Spark, Trino, Airflow, NiFi, Ranger, DataHub, Iceberg, and object storage Experience with Kubernetes (K8s) or OpenShift (OCP) Experience with Linux systems administration Experience with Git for version control Experience with monitoring and logging tools (e.g., Grafana, Prometheus, Datadog, ELK/OpenSearch, CloudWatch/Stackdriver) Shell scripting (Bash) and at least one scripting language (Python preferred)

Serve as a primary point of contact for technical support issues related to NexusOne Diagnose and resolve issues across distributed systems Troubleshoot and triage platform errors, pipeline failures, and incidents Support customer onboarding, environment setup, and production readiness Provide hands-on assistance during customer deployments, upgrades, and configuration changes Maintain and monitor internal NexusOne environments Respond to incidents, perform root cause analysis, and implement corrective actions Identify recurring issues and product gaps and share insights with Product and Engineering teams