Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc
Provide on-call support 24x7 on an as needed basis
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About Fortanix
Fortanix is pioneering data-first multicloud security, protecting sensitive data across every environment. You will join a company that has raised $135 million, serves Fortune 500 clients, and has achieved over 500% growth in three years. We transform how businesses secure their most critical digital assets. Our solutions defend against sophisticated cyber threats, ensuring data privacy and compliance. You will contribute to a unified platform that secures data from the data center to the cloud. We address vulnerabilities with advanced cryptography and confidential AI solutions.
How We Work
You will thrive in a collaborative environment that values innovation and trust. Our team members are encouraged to contribute ideas and ask questions. We foster a high-performance culture where every voice is heard. You will find supportive colleagues and clear communication channels. Flexible work options are available, including hybrid and remote roles, across different time zones. We embrace diverse perspectives and champion inclusivity. Our culture is built on teamwork, driving us to solve the toughest data security challenges together.
Engineering at Fortanix
You will build and refine cutting-edge data security solutions using confidential computing. Our engineers solve complex problems in runtime encryption and multicloud key management. You will work with technologies like Intel SGX and advanced cryptographic interfaces (PKCS#11, CAPI, JCE). We craft innovative platforms for secure container execution and data privacy. You will develop Rust-based services and infrastructure for confidential computing environments. Our team implements solutions that secure data in motion, at rest, and in use. We tackle challenges like data exposure management and post-quantum cryptography.
Why Join Us
Shape the future of data security with a recognized industry pioneer.
Contribute to a platform trusted by Fortune 500 companies and government agencies.
Work with innovative technologies like confidential computing and advanced cryptography.
Collaborate with industry leaders and cryptography experts in a supportive environment.
Experience rapid growth: 500% in three years, backed by $135M in funding.