Support Engineer

Fluency in SQL Experience providing technical support for a SaaS or data product. Familiarity with APIs, data connectors, and ETL tools. Comfort with scripting or automation in Python, Bash, or similar languages. Strong understanding of Linux environments and command-line tools. Excellent communication and documentation skills A proactive, empathetic approach to customer relationships. The ability to work independently and take full ownership of issues from report to resolution.

Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations and other Allium Integrations (e.g. kafka) Help customers diagnose problems in their data sources (Snowflake, BigQuery, Postgres, etc.) and optimize performance. Collaborate with engineering to investigate bugs, identify patterns, and ship fixes. Develop internal tools and scripts to automate troubleshooting and improve customer response times. Write clear documentation and knowledge base articles for customers and internal teams. Partner with the GTM and product teams to translate customer pain points into actionable insights. Participate in daily syncs to discuss ongoing issues, progress, and improvements.