Customer Support Agent
Company:Shockbyte
Location:Australia, Philippines, United Kingdom, United States, Canada, EST, PST
Languages:English
Seniority level:Entry, 1-2 years
Experience:1-2 years
Skills:
Problem SolvingWritten communicationTroubleshootingCustomer support
Requirements:
Excellent written communication skills with a clear, friendly, and professional tone. Strong problem-solving and technical reasoning skills. Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests. Solid understanding of game server environments and hosting fundamentals. Customer-first mindset. Proactive, patient, and solution-oriented in every interaction. 1–2 years of experience in customer or technical support. Equivalent hands-on experience or self-taught knowledge in game server management or customer service is equally valued.
Responsibilities:
Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries. Act as a bridge between users and the tech team.
