Customer Support & Sales Agent | E-commerce | Remote
Company:Foxelli Group
Location:Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, United Kingdom, South Africa, EET
Languages:English
Skills:
Customer serviceEnglish communicationTroubleshootingActive listeningSales experienceCRM
Requirements:
Fluent or near-native spoken English Proven experience in phone-based customer support and upselling Strong emotional intelligence, active listening skills, and the ability to build trust over the phone Comfortable working independently and managing a consistent daily workload Reliable computer and high-speed internet connection Previous remote work experience is a plus
Responsibilities:
Deliver friendly and solution-oriented support via phone, chat, and email Conduct structured phone interviews with potential customers to assess needs and recommend products Drive upsells by identifying value-aligned opportunities Resolve customer issues with calmness, care, and follow-through Record feedback and flag trends to help the team improve our services Maintain a professional tone that reflects our brand values across all communication channels Collaborate cross-functionally to ensure a smooth customer journey from start to finish
