Senior Director, Clincal Operations

7+ years of progressive leadership in healthcare operations, preferably in home-based care, value-based care, population health, or clinical operations. Experience in a startup, high-growth, or transformation environment. Demonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology. Experience with frontline clinical workflow implementation strongly preferred. Systems thinker capable of designing for current needs and future multi-market expansion. Strong analytic, strategic, and problem-solving skills. Clear, confident communicator capable of telling compelling operational narratives. Proven ability to build, lead, and motivate teams in ambiguous or rapidly changing environments. High integrity, operational rigor, and a commitment to outcomes. Advanced project management, Excel, and analytic skills.

Architect national workflows, protocols, SOPs, and playbooks for standardized and efficient care. Build systems and reporting for repeatable, scalable, high-reliability operations. Support market team members to guide clinical operations and drive efficiency. Operationalize clinical pathways and market-specific models. Collaborate with clinical leadership on care model enhancements and quality initiatives. Translate strategic goals into operational plans, roadmaps, and KPIs. Own execution of key cross-functional strategic initiatives. Lead and mature national operations functions (New Market Implementation, Market Team Training, Patient Services & Eligibility). Build and coach a high-performing operations team. Act as the voice of market operations in product development. Build product requirements grounded in workflow realities and data. Partner with Product, Tech, and Data teams to implement efficiency and quality tools. Lead demos, UAT, rollout planning, and training for operational tools. Provide clear communication to internal audiences, including the Executive Leadership Team. Drive strategy communication and progress reporting.