Senior Director Clinic Operations

7+ years’ experience in healthcare operations or clinic management Multi-site leadership experience Strong background leading patient-facing teams Hospitality or concierge-level service orientation Ability to travel up to 50% Outstanding leadership, communication, and problem-solving skills

Lead and manage in-clinic operations for four specialty clinics. Serve as the organizational manager for approximately 15 clinic support staff. Ensure timely and secure opening/closing procedures, workflows, and staffing coverage. Ensure every patient receives a uniquely personalized, concierge-level experience. Instill a culture that anticipates patient needs and preferences. Address and resolve patient concerns immediately. Develop new, creative, concierge-style experiences. Lead, train, mentor, and hold staff accountable to a patient-centric culture. Partner with HR to manage staff lifecycle (hiring, performance, etc.). Model a consistent “management by example” leadership style. Partner with senior leadership and cross-functional teams. Assist other departments during peak workloads or staff shortages. Ensure strict adherence to all clinic policies, procedures, and regulations. Oversee full compliance with HIPAA, PHI privacy standards, and patient confidentiality. Maintain oversight of key operational inventories.