Enterprise Account Management Role (UK & EU)

5+ years in the Short-Term Rental industry 3–5 years experience in a customer-facing capacity responsible for retention Effective communicator with strong de-escalation skills Strategic and critical thinking skills Solution-oriented, proactive, and a team player Comfort navigating multi-stakeholder accounts Ability to interpret data and translate insights into action Based in Europe and able to work primarily in UK/CET business hours Fluent in English, with professional proficiency in Spanish Experience working with European customers in hospitality, short-term rentals, or travel tech Revenue Management experience, including hands-on use of a pricing or RM solution (preferred) Customer Success experience, especially in driving product adoption (preferred) Sales experience carrying a quota (renewals or expansions) (preferred) SaaS startup experience (preferred) CRM / reporting familiarity (HubSpot, Salesforce, etc.) (preferred) Training, enablement, or support experience (preferred) Familiarity with pacing, budgeting, seasonality, and core RM concepts (preferred)

Own and grow a portfolio of Enterprise property operators across EMEA. Build durable, high-trust relationships with customers. Drive engagement with hard-to-reach accounts. Communicate platform updates, best practices, and revenue opportunities. Collaborate with colleagues in the EU and US, navigating time zones. Advocate internally to represent customer needs and influence roadmap. Carry a revenue retention quota. Track and share KPIs: customer retention, satisfaction, health, and revenue growth. Diagnose customer workflows and challenges. Support onboarding, change management, and habit formation across accounts.