- Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
- Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients).
- Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
- Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context.
- Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues.
- Create reusable playbooks and runbooks for common integration failure modes.
- Improve monitoring, alerting, and observability for partner-facing systems.
- Support launches of new integrations, embedded deployments, or platform features.
- Serve as the primary technical liaison for select strategic partners.
- Identify systemic reliability risks and advocate for engineering improvements.
SQLRuby on RailsRESTful APIs+2 more