- Handle customer inquiries via Zendesk, email, and chat.
- Guide customers through product setup, usage, and basic troubleshooting.
- Maintain structured ticket documentation, tagging, and categorization.
- Escalate technical or operational issues to the relevant teams with clear context.
- Manage order processing in Shopify and internal systems.
- Prepare invoices and related operational documentation.
- Maintain accurate operational and product data across internal tools and systems.
- Contribute to Knowledge Base, FAQ, and customer support documentation updates.
- Support CRM data maintenance and internal process organization.
- Assist with improving internal workflows and operational processes.
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