Partnership Support Engineer
New
W
WheelhouseFintech, Rental Tech
Location: United States (Remote)Full-TimeMiddle
Salary$136,000 - $152,000
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Job Details
- Experience
- 3–5 years
- Required Skills
- SQLRuby on RailsRESTful APIsDebuggingDatadog
Requirements
- 3–5 years of experience in a QA engineering or software engineering role.
- Strong debugging skills across APIs, integrations, and web applications.
- Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools.
- Experience with SQL or ORMs (ideally Active Record) to interact with data.
- Familiarity with REST APIs, webhooks, and third-party integrations.
- Experience working with external technical stakeholders and strong communication skills.
- Ability to navigate ambiguity across multiple systems and analyze distributed failures.
- Experience reading third-party documentation and diagnosing integration mismatches.
- Familiarity with SLAs, incident communication, and cross-company coordination.
- Experience handling incidents involving external stakeholders.
- Familiarity with Datadog for analyzing metrics is a plus.
- Experience supporting B2B SaaS integrations or developer platforms is a plus.
Responsibilities
- Engineer process solutions around incoming integration/partnerships bugs, improvements and asks.
- Debug integration issues involving external partners (PMSs, OTAs, channel managers, and embedded clients).
- Diagnose failures across APIs, webhooks, data pipelines, and synchronization processes.
- Resolve issues directly when possible; otherwise triage effectively with clear reproduction steps and cross-system context.
- Build internal diagnostics, dashboards, and tooling to enable faster investigation of partner issues.
- Create reusable playbooks and runbooks for common integration failure modes.
- Improve monitoring, alerting, and observability for partner-facing systems.
- Support launches of new integrations, embedded deployments, or platform features.
- Serve as the primary technical liaison for select strategic partners.
- Identify systemic reliability risks and advocate for engineering improvements.
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