Technical Account Manager - EU / UK

5+ years of customer-facing work experience (Technical Account Management, Solutions Engineering, or Technical Consulting) in high-tech or financial technology services Excellent written and verbal communication skills Ability to clearly articulate technical issues to both technical and non-technical audiences Ability to execute quickly and provide effective resolutions Proficient at seeing things from different angles Ability to facilitate customer collaboration and influence teams across the organisation Resourceful problem solver who proactively suggests improvements Ability to prioritise, manage, and deliver on multiple projects simultaneously Experience and/or enthusiasm learning & discussing APIs Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision

Serve as a trusted technical and payments advisor for key customers Manage all technical aspects of Marqeta’s relationship with customers Communicate directly with customers and collaborate cross-functionally internally Deliver critical customer feedback to help shape the roadmap and refine offerings