Technical Account Manager

Experience in a merchant-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.), ideally in payments or SaaS. Strong understanding of APIs, webhooks, and SDKs. Proven ability to troubleshoot and resolve complex integration issues. Excellent communication and presentation skills. Organized and proactive. Collaborative and customer-centric. Problem-solving mindset and curiosity. Experience in a fast-paced, scaling environment.

Partner with Customer Success to support and grow merchant relationships. Act as a trusted technical advisor, optimizing payment setups and introducing new features. Troubleshoot complex issues and work with merchant tech teams for stability and scalability. Lead technical deep dives, solution design sessions, and integration reviews. Collaborate with Product and Engineering to prioritize fixes and share feedback. Proactively identify opportunities for merchants to adopt new payment methods and improve performance. Manage multiple merchant relationships and technical priorities. Create documentation, guides, and best practices for merchant self-service.