(Senior) Technical Account Manager - MEA

At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes) A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders Strategic problem solving competencies with a collaborative, impact-driven mindset Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods) Fluent Arabic and English language skills Ability and/or willingness to use our product

Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally Foster strong, collaborative relationships with cross-functional Camunda teams Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods)