- Define and execute the strategic vision for implementation and professional services, including launching and evolving scalable services offerings.
- Lead, coach, and grow Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists.
- Establish scalable playbooks, frameworks, and processes to improve onboarding, implementation quality, customer adoption, and time to value.
- Partner with Sales, Customer Success, Product, Marketing, and Operations on transitions from pre-sale activities through customer implementation.
- Oversee implementation delivery across customer segments and ensure projects meet scope, timeline, quality, and outcome expectations.
- Use data and reporting to monitor project health, capacity, utilization, customer outcomes, and improvement opportunities.
- Serve as an escalation point for complex implementation challenges.
- Lead change initiatives that strengthen team effectiveness and customer results.
CybersecuritySaaS