- Lead strategic programs across customer engagement, including Voice of Customer, customer content, advocacy, and related initiatives.
- Establish plans, owners, milestones, dependencies, success measures, and operating rhythms.
- Build scalable ways to collect, synthesize, and activate customer feedback.
- Connect customer insights to decisions, communications, and measurable improvements.
- Lead initiatives that improve customer journeys, handoffs, feedback loops, and other moments across the customer lifecycle.
- Partner with Customer Experience, Go To Market, Product, Engineering, Revenue Operations, and other teams to manage tradeoffs and deliver shared outcomes.
- Present recommendation-led updates in team meetings, company forums, and executive discussions.
- Support rollout, communications, enablement, and adoption for programs, processes, tools, and ways of working.
- Identify opportunities for simplification and automation.
Cross-functional Team LeadershipAsanaNotion