Udemy

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🔥 Senior Marketing Manager, Korea

Posted 2024-11-16

📍 South Korea

🧭 Full-Time

🔍 Education Technology

6 - 8 years of experience in business marketing.
Demand generation experience at enterprise software companies preferred.
Experience developing customer success stories, case studies, and marketing content with agency partners or in-house teams.
Experience leading offline marketing executions such as event marketing and local media planning.
Experience localizing marketing programs at global brands is preferred.
Proficiency in Salesforce reporting, dashboard creation, and Excel data analysis.
Clear understanding of the Korean B2B marketing landscape and tactics.
Fluent in Korean and English; Vietnamese fluency is highly regarded.

Korea B2B Marketing goal setting, KPI alignment with sales organizations, and progress tracking.
Own annual country B2B marketing calendar and manage the country budget to achieve B2B marketing objectives like pipeline generation.
Lead local B2B marketing planning, executions, and measurement such as events, webinars, and lead generation campaigns.
Create local content to enhance Udemy’s brand positioning in the market.
Distill local insights to inform global marketing campaigns and product roll-outs.

Data AnalysisSalesforceStrategyData analysisCommunication Skills

Posted 2024-11-16

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🔥 Senior Data Scientist

Posted 2024-11-16

🧭 Full-Time

🔍 Education Technology

3+ years of hands-on industry experience in a psychometric or data science-oriented role.
Domain experience in educational assessment and psychometrics (CTT, IRT, CAT, equating and scaling).
Experience creating or applying novel measurement models (Diagnostic Classification, Knowledge Tracing, MIRT) and their associated estimation algorithms.
Strong SQL ability and proficiency with 1+ programming languages (R or Python).
End-to-end experience organizing and analyzing large data sets for operational purposes.
Ability to communicate effectively with non-technical stakeholders.
Strong knowledge of applied statistics and experimental design.
Ability to work autonomously, prioritize, and collaborate with team members across time zones.

Collaborate with other psychometricians, data scientists, PMs, designers, and engineers to maintain and grow our skill assessment platform.
Effectively communicate and present to both technical and non-technical audiences.
Critically evaluate and implement state-of-the-art research literature in educational assessment.
Develop production-grade data pipelines and continuously improve the quality and accessibility of data.
Develop psychometric models for skill assessment through all phases, including prototyping, productionization, and experimental evaluation.
Define metrics and build dashboards to track the adoption and health of skill assessments.
Collaborate with content developers and instructional designers to develop and refine item writing and review processes.

Posted 2024-11-16

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🔥 Channel Customer Success Manager, Vietnam

Posted 2024-11-16

📍 Vietnam

🔍 Education technology

3+ years of B2B SaaS customer success, account management, consulting and/or sales experience.
Bilingual in Vietnamese and English.
Solid understanding of Vietnamese business culture.
Familiarity with Salesforce and Gainsight platforms.
Experience with revenue or renewal targets, especially with mid-market and enterprise accounts.
Detail-oriented mindset and comfort with technology to simplify customer success processes.

Developing individual success plans to ensure UB adoption, expansion and loyalty for Vietnamese customers.
Consulting with customers/partner on their internal learning and development strategies.
Creating and guiding partner with engagement strategies to drive usage of Udemy Business.
Building and maintaining executive level relationships.
Managing the onboarding process for new customers along with technical requirements.

Project ManagementSalesforceProject CoordinationGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16

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🔥 Enterprise Account Executive

Posted 2024-11-07

📍 Japan

🔍 E-learning, technology

Proven experience in partnership management or business operations, particularly in SaaS industry, e-learning, or technology sector.
Detail oriented with a bias for action to effectively influence others.
Excellent communication and negotiation skills, along with strong analytical and problem-solving skills.
Results-oriented mindset with a record of exceeding revenue targets.
Fluency in Japanese and English is required.

Drive sales revenue by executing the sales channels and managing relationships with Udemy strategic partners.
Act as the main point of contact for partners, ensuring their needs are met and addressing any issues.
Provide onsite support including development of sales/marketing materials and representing Udemy at events.
Collaborate with partners in sales operations and utilize data-driven insights for decision-making.
Stay informed about market trends and competitor activities in Japan's corporate learning landscape.

Business OperationsCommunication SkillsCollaborationProblem SolvingNegotiation

Posted 2024-11-07

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🔥 Revenue Operations Manager, New Ventures

Posted 2024-10-16

📍 Japan

🧭 Full-Time

🔍 Online Learning

5+ years experience in Sales Operations, GTM Operations and/or business analytics.
Salesforce knowledge: complex dashboards, reports, and workflows.
Experience administering GTM tools such as SFDC, Salesloft, Gainsight, etc.
Information/technology background and knowledge of SaaS security is a plus.
Exceptional quantitative and MS Excel skills for complex business issues.
Experience working with senior leaders in a SaaS B2B environment.
Get-it-done mindset and willingness to tackle complex projects.
Excellent interpersonal, communication, and critical thinking skills.
Bi-lingual with business fluency in English and Japanese preferred.

Understand regional complexities to build tools, processes, and cross-functional support.
Provide analytics and strategic support for quarterly business reviews.
Analyze and optimize the end-to-end sales process to maximize efficiency.
Perform sales forecasting and data analysis for insights into team performance.
Develop and implement sales enablement initiatives.
Project manage sales strategies and initiatives to drive sales.
Uncover sales performance indicators to inform success.
Collaborate with cross-functional teams for seamless initiative execution.
Support processing of opportunities from Resellers in SFDC.

Data AnalysisSalesforceStrategyData analysisCommunication SkillsCollaboration

Posted 2024-10-16

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🔥 Director, Customer Success New Ventures

Posted 2024-10-16

📍 Japan, South Korea, Vietnam, China

🔍 E-learning

10+ years relevant experience.
5+ years managing and coaching Customer Success teams or similar functions.
5+ years in partner or channel management.
Experience with enterprise, mid-market, and SMB customers.
Proven track record in data-driven decision-making.
Ability to partner with VP-level/C-Suite stakeholders.
Demonstrated leadership skills and track record of mentoring talent.
Fluency in Japanese is required; Korean is highly desired.

Own and execute Customer Success strategy in Japan, Korea, Vietnam, and China.
Focus on retention, growth, and value creation to meet GRR, NRR, and Adoption goals.
Motivate and lead Customer Success teams of both New Ventures and partners.
Optimize customer journeys and develop playbooks for continuous improvement.
Analyze customer engagement drivers and create strategies for success.
Work with partners to develop custom success strategies and navigate customer organizations.
Foster cross-functional relationships within the New Ventures leadership team.

LeadershipProject ManagementData AnalysisPeople ManagementProduct ManagementCross-functional Team LeadershipStrategyData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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