Director, Customer Success New Ventures

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Requirements:

• 10+ years relevant experience.
• 5+ years managing and coaching Customer Success teams or similar functions.
• 5+ years in partner or channel management.
• Experience with enterprise, mid-market, and SMB customers.
• Proven track record in data-driven decision-making.
• Ability to partner with VP-level/C-Suite stakeholders.
• Demonstrated leadership skills and track record of mentoring talent.
• Fluency in Japanese is required; Korean is highly desired.

Responsibilities:

• Own and execute Customer Success strategy in Japan, Korea, Vietnam, and China.
• Focus on retention, growth, and value creation to meet GRR, NRR, and Adoption goals.
• Motivate and lead Customer Success teams of both New Ventures and partners.
• Optimize customer journeys and develop playbooks for continuous improvement.
• Analyze customer engagement drivers and create strategies for success.
• Work with partners to develop custom success strategies and navigate customer organizations.
• Foster cross-functional relationships within the New Ventures leadership team.