Channel Customer Success Manager, Vietnam

Posted 2024-11-16

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💎 Seniority level: Manager, 3+ years

📍 Location: Vietnam

🔍 Industry: Education technology

🏢 Company: Udemy

🗣️ Languages: Vietnamese, English

⏳ Experience: 3+ years

🪄 Skills: Project ManagementSalesforceProject CoordinationGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

3+ years of B2B SaaS customer success, account management, consulting and/or sales experience.
Bilingual in Vietnamese and English.
Solid understanding of Vietnamese business culture.
Familiarity with Salesforce and Gainsight platforms.
Experience with revenue or renewal targets, especially with mid-market and enterprise accounts.
Detail-oriented mindset and comfort with technology to simplify customer success processes.

Responsibilities:

Developing individual success plans to ensure UB adoption, expansion and loyalty for Vietnamese customers.
Consulting with customers/partner on their internal learning and development strategies.
Creating and guiding partner with engagement strategies to drive usage of Udemy Business.
Building and maintaining executive level relationships.
Managing the onboarding process for new customers along with technical requirements.

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