Airship

Airship has everything you need to get mobile-first customer experience right.

251-500 employees
Founded 2009
$25M series f
Digital Marketing
Private Company

Open Positions9

SingaporeFull-TimeCustomer ExperiencePosted
  • Provide day-to-day management and supervision for Technical Support team members in APAC
  • Serve as the primary technical escalation point for APAC customers
  • Represent Support in conversations with regional account teams and customers
  • Make independent judgment calls regarding customer communications, issue escalation, and team guidance
  • Provide world-class support by taking ownership of customer issues from initial contact to resolution
  • Partner with various Engineering teams to resolve customer issues
  • Contribute documentation, knowledge base articles, and tutorials
  • Assist in onboarding new Technical Support Engineers
  • Serve as a mentor/role model to team members
  • Participate in the QA process of current and new products/services
  • Contribute to the development of Airship Support policies and standard operating procedures
  • Lead regional team meetings and stand-ups regularly
  • Participate in the APAC team on-call rotation
LeadershipPythonSoftware Development+9 more
Showing 1 of 9 positions

About Airship

Airship empowers brands to master mobile-first customer experiences. We provide an end-to-end platform unifying experiences across apps, websites, and all channels, including email, SMS, and mobile wallets. Since 2009, we've helped thousands of leading brands transform their customer journeys, leveraging our innovative no-code Experience Editor and Journeys AI solutions for rapid deployment and impactful results. Our platform is built on a robust tech stack including Google Cloud Platform (GCP), Python, and various other technologies, fostering a collaborative and innovative engineering culture. We're a fully remote-friendly company with a global reach, providing opportunities for growth and collaboration across diverse teams. Backed by significant funding and consistently recognized for our industry leadership, Airship offers a dynamic environment where you can make a real impact on the future of customer engagement. Airship's engineering team employs a modern tech stack including Python for automation and tooling, GCP for cloud infrastructure, and leverages various database and storage technologies. We embrace agile development methodologies, emphasizing collaboration and continuous improvement. Our commitment to a 'Digital First' approach ensures a flexible and inclusive work environment, supporting remote work and fostering a global perspective. We offer a comprehensive benefits package, competitive salaries, and opportunities for professional development and growth within a dynamic, rapidly scaling organization. Airship values diversity, inclusion, and a collaborative culture where innovation is encouraged, and individual contributions are recognized. We're passionate about creating exceptional customer experiences, and we seek talented individuals who share our drive and dedication. With a strong track record of success and ongoing growth, Airship is a great place for professionals who are looking to work with cutting-edge technology, make a significant contribution to a leading SaaS company, and enjoy a remote-first work environment.

Tech Stack

cmsmobilewidgets

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