- Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
- Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
- Drive strategic technical account planning and lead regular business reviews with clients
- Provide expert guidance on complex product integrations, architectural best practices, and system optimization
- Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
- Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
- Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
- Author advanced documentation, best practice guides, and technical content to enhance the customer experience
- Contribute to the development and implementation of Technical Account Management policies and procedures
- Use AI tools to drive efficiencies, automate processes, and anticipate customer needs
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