Airship

Airship has everything you need to get mobile-first customer experience right.

251-500 employees

Founded 2009

$25M series f

Digital Marketing

Private Company

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Digital Marketing Messaging SMS Web Apps Email Marketing SaaS+2 more

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions13

Remote - U.S.Full-TimeSaaS Customer SuccessPosted

Customer Experience Manager II

Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts
Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs
Develop and maintain structured success plans tied to measurable outcomes
Connect product usage to business impact and communicate ROI clearly
Deliver value reviews to both operational stakeholders and emerging executive sponsors
Monitor customer health and proactively identify risks at least 6 months before renewal
Build multi-threaded relationships across functional teams and begin engaging executive stakeholders
Identify adoption gaps and drive action plans to improve usage and outcomes
Surface expansion signals and partner with Growth Managers on readiness and positioning
Prepare customers for renewal by ensuring value is documented, understood, and aligned to goals

Account ManagementCross-functional collaborationRelationship management+2 more

Showing 1 of 13 positions

About Airship

Airship pioneers mobile-first customer experiences, helping brands like Alaska Airlines and The Home Depot build lasting relationships. Their AI-powered platform unifies experiences across apps, websites, email, and SMS. Marketers and product managers use their no-code tools to create personalized customer journeys. You will contribute to a platform that touches millions of global customers daily.

How We Work

Airship embraces a "Digital First" work philosophy. This means most roles offer remote work flexibility, promoting both productivity and equity. While some roles require specific locations, many are fully remote. Airshippers collaborate and innovate across different time zones. The company fosters a diverse environment with equal employment opportunities for all.

Engineering at Airship

Airship's platform leverages AI to power its Journeys AI solutions and Experience Editor. This allows non-technical teams to craft highly personalized customer experiences. You will work with technologies like Salesforce, Looker Studio, BigQuery, and Python. We also value familiarity with iOS and Android platforms, Zendesk, and JIRA. We actively seek those eager to experiment with AI tools.

Why Join Us

Shape customer experiences for leading global brands including Alaska Airlines and The Home Depot.
Work in a "Digital First" environment, offering flexible remote work options and a monthly stipend.
Contribute to a platform powered by AI, simplifying complex customer engagement strategies.
Benefit from robust growth opportunities, mentorship, and a commitment to diversity and inclusion.
Receive stock options, competitive benefits, and flexible time off as part of a comprehensive total rewards package.

Benefits & Perks

Competitive medical, dental, and vision insurance for you and dependents.
Flexible time off, company paid holidays, and paid parental leave.
Support for mental health and wellness resources.
Employer-subsidized life insurance, short-term and long-term disability.
Monthly stipend to support remote work.
Mentorship and growth opportunities.
Stock options.

Tech Stack

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