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Internal Systems Manager
Posted 16 days agoViewed
💎 Seniority level: Manager, 3+ years
💸 Salary: 156000.0 - 176000.0 USD per year
🏢 Company: Airship👥 251-500💰 $25,000,000 Series F over 6 years agoDigital MarketingMessagingSMSWeb AppsEmail MarketingSaaSMobile AppsA/B Testing
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- 3+ years of experience as an Internal Systems Manager, IT Manager, or similar role, with a strong background in system administration or engineering.
- Proven experience leading technical teams, mentoring staff, and fostering a collaborative team environment.
- In-depth knowledge of computer systems, operating systems, and networks with hands-on experience in managing and optimizing them.
- Excellent problem-solving and troubleshooting skills, with the ability to resolve complex issues effectively and efficiently.
- Strong communication and interpersonal skills, with the ability to collaborate across teams and communicate technical concepts to non-technical stakeholders.
- Able to manage multiple tasks and prioritize workload to meet deadlines while maintaining quality and efficiency under deadlines.
- Knowledge of IT security best practices and protocols, ensuring that internal systems are secure, compliant, and aligned with industry standards.
- Knowledge of compliance regulations (e.g., GDPR, HIPAA) and best practices related to data security and user access.
Responsibilities:
- Manage user accounts, access levels, and permissions while ensuring compliance with security protocols.
- Monitor and optimize system performance, addressing bottlenecks and performance issues.
- Implement and oversee system backups, disaster recovery plans, and infrastructure upgrades.
- Install, configure, and maintain internal hardware, software, and systems.
- Manage network access controls and user authentication, and internal network infrastructure, including cloud based networks and firewalls.
- Conduct vulnerability assessments, update security measures, and collaborate with the Security team to ensure compliance with data protection regulations.
- Oversee the integration of internal systems and SaaS tools to streamline business processes.
- Automate workflows and system management tasks using integration tools, APIs, and automation platforms.
- Provide advanced technical support for complex issues and escalate problems as needed.
- Train and mentor team members, ensuring up-to-date internal documentation, SOPs, and knowledge sharing.
- Develop and enforce security configurations and best practices to meet industry standards and regulations.
- Continuously evaluate systems, identify gaps, and recommend improvements to align with organizational goals.
- Manage internal infrastructure improvement projects, ensuring alignment with business goals and compliance standards.
- Advise on system design, architecture, optimization, automation, and disaster recovery planning.
- Collaborate with IT Helpdesk, Security, and Internal Tools teams to complete tasks, meet company goals, and ensure secure and efficient systems.
- Oversee IT projects, including system upgrades and new software implementations, ensuring they meet business requirements and deadlines.
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