Technical Account Manager I
90000 - 100000 GBP per year
Company:Huntress
Location:United Kingdom
Languages:English
Seniority level:Manager, 2+ years
Experience:2+ years
Skills:
Cloud ComputingCybersecurityCommunication SkillsCollaborationPresentation skillsAccount ManagementTrainingTroubleshootingClient relationship managementTechnical supportCustomer Success
Requirements:
2+ years of experience working in Technical Account Management, pre-sales, or similar work. Experience in the cybersecurity industry and familiarity with cybersecurity frameworks. Excellent communication and presentation skills. Effective time management and organizational skills. Comfortable traveling 25% of the time. Comfortable presenting in front of groups. Experience with malware, threat intelligence, and/or sandbox analysis (preferred). Experience with cloud platforms (AWS, Azure, GCP) (preferred). Experience with programming or scripting languages (preferred). Familiarity with MSP tools (RMMs, PSAs) (preferred). Familiarity with SIEM tools (Elastic, Splunk) (preferred).
Responsibilities:
Provide high-quality post-sales technical support with a consultative approach. Ensure customers maximize value from the Huntress Platform. Troubleshoot product break-fix issues. Coordinate with internal teams to deliver solutions. Conduct technically led QBRs. Lead training sessions on product usage and best practices. Advocate for partner/customer needs within Huntress. Assist customers through the onboarding phase. Identify up-sell and cross-sell growth opportunities.
