Strategic Account Manager (Business Immigration)

7+ Years in account management roles with proven experience in managing enterprise level accounts. 5+ Years in the Immigration Field, with knowledge of both Global and UK immigration. Team or people leading experience preferred. Excellent relationship skills and ability to partner with varying levels within the client’s and Envoy’s organization. Ability to synthesize information and data from multiple sources through an immigration lens and provide tailored guidance. Strong time management, multi-tasking and interpersonal skills. Excellent communication skills: both written and verbal. Value collaboration and teamwork whilst having the ability to work autonomously. An attitude of accountability and proactivity. Excellent customer service skills and client first mentality.

Collaborate with internal teams and affiliate law firm staff to meet client needs. Partner with teams to stay informed on immigration trends and update clients. Lead and manage account managers to achieve goals. Deliver excellent client/customer service. Provide business reviews and conduct client check-ins. Serve as the strategic and escalatory point of contact for client accounts. Maintain up-to-date understanding of client account statuses. Provide updates to Envoy Leadership on account health. Resolve issues and conduct root cause analysis for client accounts. Review and provide client pricing schedules and contracts. Participate in and lead internal trainings for account management teams.