Strategic Customer Success Engineer - US

5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment. Strong hands-on JavaScript experience in a professional environment. Experience working with RESTful APIs and other web services. Strong SQL skills; PostgreSQL experience preferred. Familiarity with software development lifecycles and modern API architectures. Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred. Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda. Exceptional troubleshooting skills. Excellent communication skills, both verbal and written. Track record of thriving in highly ambiguous, fast-paced environments. Demonstrated ability to understand customer needs and deliver solutions. Proven ability to work cross-functionally with sales, product, and engineering teams. Bachelor’s degree in Computer Science, Engineering, or a related field is preferred.

Act as the primary technical resource for our largest customers. Lead the technical onboarding process for new strategic customers. Provide ongoing technical support and troubleshooting to enterprise clients. Serve as the voice of the customer within the company. Partner with clients to align Fingerprint’s roadmap with their priorities. Build and maintain strong relationships with key technical and business stakeholders. Monitor and analyze customer health metrics and usage data.