Solutions Architect, Customer Success - US (Remote)

Bachelor’s degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field. 5-7+ years of professional experience. 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments. Excellent communication, presentation, and storytelling abilities. Strong organizational and project management skills. Demonstrated collaboration across cross-functional teams. Customer-first mindset with empathy, curiosity, and a deep sense of ownership. Passion for continuous learning.

Drive successful onboarding experiences by architecting and implementing onboarding solutions. Be the trusted technical partner for customers, guiding data science and ML engineering teams. Champion the customer voice across Fiddler by leading technical engagements and ensuring feedback influences product roadmap. Become a domain expert in AI Observability and help customers operationalize best practices. Deliver seamless integrations and technical success by writing custom integration code. Accelerate platform adoption by building and refining integration patterns. Uncover and drive expansion opportunities by identifying new ways Fiddler can provide impact.