AWS Solutions Engineer - REMOTE

5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK) Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) Proven ability to create technical architecture diagrams Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience) AWS Certifications (Solutions Architect, Developer, or specialty certifications) preferred

Develop technical solutions and architecture diagrams for customer proposals and RFP responses Create Statements of Work (SOWs) Support RFP/RFI responses with technical content Collaborate with Solutions Architects Produce technical documentation, solution guides, and best practice content Create go-to-market collateral including solution briefs and technical white papers Maintain internal knowledge base of AWS contact center solutions