- Manage a portfolio of client accounts, serving as the face of Modern Health for high-priority customers.
- Build relationships with Benefit Managers, HR Executives, consultants, and other global stakeholders.
- Conduct regular global account meetings to refine and align customer strategies.
- Partner with clients to define and execute a custom program strategy integrated with their broader benefit offerings.
- Drive engagement with mental wellness programs and help clients become champions who can serve as references and case studies.
- Lead or support global QBRs and ABRs, reporting requests, and Benefit Overview sessions tailored to client needs.
- Use Looker, Gainsight, Salesforce, data, and insights to assess client health, identify risks and opportunities, and make actionable recommendations.
- Drive measurable engagement and revenue outcomes, including wellness impact, benefits utilization, retention, renewals, and product expansion.
- Collaborate with Product, Operations, Sales, and Clinical Care to advocate for clients and support successful adoption.