Provider Experience Associate

Posted 2 months agoViewed

💎 Seniority level: Entry, 1-2 years

📍 Location: San Francisco Bay Area, New York City Metro, other California locations, Seattle, WA, other New York locations, other Washington locations, Washington DC, Austin TX, CT, IL, MA, NH, NJ, OR, RI, VT, other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY, Pacific Time

💸 Salary: 46600.0 - 73000.0 USD per year

🔍 Industry: Mental health benefits

🏢 Company: Modern Health👥 251-500💰 $74,000,000 Series D about 4 years agoMental Health Therapeutics mHealth Wellness Health Care Software

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsProblem-solving skillsTechnical support

Requirements:

1-2 years experience as a support agent or similar support role at a technology or healthcare company.
Experience using help desk software and remote support tools.
Understanding of how database systems work.
Excellent communication and problem-solving skills.
Ability to balance competing priorities.
Patience with escalations and complex cases.
Structured and solution-oriented thinker.
Organizational skills and ability to manage tasks.
Comfort with technical systems and troubleshooting.
Initiative to build processes from scratch.
Skill in developing relationships and improving group pain points.
Ability to thrive in a rapidly changing environment.

Responsibilities:

Respond to provider queries in a timely and accurate way via ZenDesk.
Identify provider needs and enable providers to use proprietary tools.
Analyze and report on product errors by testing scenarios.
Update internal databases with information about member and provider accounts.
Share feature requests with team members.
Manage and support the active provider network.
Develop an understanding of the provider journey and support touch points.
Create, maintain, and improve tools and documentation for provider support.
Collaborate with teams to identify process improvement opportunities.
Complete process improvement projects as needed.

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