Provider Experience Associate

Posted 7 days agoViewed

💎 Seniority level: Entry, 1-2 years

📍 Location: San Francisco Bay Area, New York City Metro, other California locations, Seattle, WA, other New York locations, other Washington locations, Washington DC, Austin TX, CT, IL, MA, NH, NJ, OR, RI, VT, other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY, Pacific Time

💸 Salary: 46600.0 - 73000.0 USD per year

🔍 Industry: Mental health benefits

🏢 Company: Modern Health👥 251-500💰 $74,000,000 Series D almost 4 years agoMental Health Therapeutics mHealth Wellness Health Care Software

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Communication SkillsProblem-solving skillsTechnical support

Requirements:

1-2 years experience as a support agent or similar support role at a technology or healthcare company.
Experience using help desk software and remote support tools.
Understanding of how database systems work.
Excellent communication and problem-solving skills.
Ability to balance competing priorities.
Patience with escalations and complex cases.
Structured and solution-oriented thinker.
Organizational skills and ability to manage tasks.
Comfort with technical systems and troubleshooting.
Initiative to build processes from scratch.
Skill in developing relationships and improving group pain points.
Ability to thrive in a rapidly changing environment.

Responsibilities:

Respond to provider queries in a timely and accurate way via ZenDesk.
Identify provider needs and enable providers to use proprietary tools.
Analyze and report on product errors by testing scenarios.
Update internal databases with information about member and provider accounts.
Share feature requests with team members.
Manage and support the active provider network.
Develop an understanding of the provider journey and support touch points.
Create, maintain, and improve tools and documentation for provider support.
Collaborate with teams to identify process improvement opportunities.
Complete process improvement projects as needed.

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🔥 Provider Experience Associate

Posted 25 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare, Nutrition, Telehealth

🏢 Company: Nourish👥 251-500💰 $8,000,000 Seed about 2 years agoNutrition Health Insurance Health Care

🔧 Requirements

3+ years of experience in a customer or internal support role, ideally in provider support, customer experience, or internal operations.
Experience in fast-paced industries like telehealth, healthcare, SaaS, or tech.
Strong verbal and written communication skills.
Ability to learn processes quickly and assume ownership.
Strong problem-solving skills.
Organized and able to handle multiple customer interactions.
Passionate about nutrition or wellness.

💡 Responsibilities

Serve as the point of contact for new providers.
Manage the onboarding inbox, answering questions via email, phone, and chat.
Track key onboarding metrics, including activation rates and satisfaction.
Support the development of onboarding materials.
Identify and troubleshoot onboarding challenges.
Promote the value of timely onboarding to new providers.
Collaborate with cross-functional teams to ensure a smooth onboarding experience.
Ensure providers are fully trained and prepared to treat patients.
Implement process improvements based on provider feedback.

CollaborationCustomer serviceAttention to detailExcellent communication skillsData entryTechnical supportCRM

Posted 25 days ago

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