- Design and document end-to-end solution architectures across customer environments.
- Define secure, scalable architectures integrating OT data, edge systems, cloud platforms, and enterprise IT.
- Lead technical discovery and assess customer infrastructure, security requirements, and integration needs.
- Own IT architecture throughout customer onboarding, deployment, and rollout.
- Define connectivity, network, firewall, port, server, and data pipeline requirements.
- Partner with customer IT teams to resolve dependencies and ensure readiness against implementation timelines.
- Develop IT checklists and testing procedures for readiness, connectivity, data flow, integrations, and system stability.
- Oversee system integration and performance testing before production handover.
- Develop IT runbooks, SOPs, monitoring dashboards, and technical documentation.
- Provide Tier 2/Tier 3 support for IT-related issues and contribute to continuous improvement across deployments.
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