- Own customer success, adoption, and value realization across enterprise accounts.
- Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions.
- Act as a trusted advisor to customer executives and technical teams.
- Lead deployment programs for industrial AI solutions.
- Facilitate technical workshops and solution architecture discussions.
- Translate AI insights into actionable operational improvements.
- Partner with Sales and Solutions teams on strategic customer opportunities.
- Identify new use cases and expansion opportunities based on realized value.
- Collaborate with Product, Engineering, and Delivery teams and represent customer needs internally.
Project Management