Customer Success Advocate (US)

Proven Domain Expertise in Process Industries (oil & gas, chemicals, manufacturing) including RCM, FMEA, Condition Monitoring. Familiarity with Asset Performance Management (APM). Ability to translate technical insights into business value (cost savings, risk reduction). Experience with Data Analysis to troubleshoot issues and identify improvement opportunities. Strong Communication and Training Skills to guide users toward self-sufficiency. Leadership experience in rolling out new initiatives and managing technology adoption. Experience with SaaS Platforms or Digital Tools (AI/ML, predictive maintenance, industrial analytics) is a strong plus. Familiarity with Customer Success Methodologies is a strong plus.

Serve as a Subject Matter Expert in predictive analytics, operations & maintenance, chemical engineering, and asset performance management. Increase adoption and value capture by empowering customers to become self-sufficient on the UptimeAI platform. Collaborate with customers to identify and realize value opportunities using the UptimeAI platform. Conduct in-depth training sessions for customers and address inquiries. Understand customers' business goals and the value they derive from UptimeAI's solution. Identify additional use cases and features to enhance customer value. Address customer needs efficiently and contribute to process improvements. Engage with customers in person for operational workshops (approx. 30% travel). Support internal stakeholders by generating case studies and value stories. Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring. Collaborate with the product team to align roadmap with customer business needs.