Customer Success Advocate
Company:Bask Health
Location:New York, New York, United States
Languages:English
Seniority level:Middle, 5+ years
Experience:5+ years
Skills:
Customer SuccessSaaSAccount ManagementClient relationship management
Requirements:
5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams
Responsibilities:
Build strong relationships with Bask’s customers and own the full customer lifecycle Partner with customer stakeholders to develop custom engagement initiatives Manage all current customer data Analyze customer engagement metrics Deliver program demos and provide insightful technical answers
