Rocket.Chat

Rocket.Chat is a collaboration platform that enables teams to communicate and collaborate effectively through real-time messaging, video conferencing, and file sharing. It is designed for businesses looking to enhance their team productivity and streamline communication processes.

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🔥 Enterprise Account Executive - Government [LAC]

Posted 2024-11-20

📍 Brazil

🧭 Contract

🔍 Open-source communications

Good English and Fluent Portuguese.
Proven senior-level experience in B2B selling across the Government ecosystem, both Federal and State/Local.
Demonstrated history of indirect sales success in the Government market.
Proven hunter with a history of developing new prospective customers.
Experience working in a consultative capacity with C-level customers on complex cloud-based or hybrid solutions.
Conduct sales activities complying with all procurement rules and regulations.
Advanced sales methodologies and tools to achieve targets.
Experience working in a fast-paced, high-growth software company.
Ability to travel.

Achieving assigned sales targets.
Execute a complex, solution-based sales process encompassing multiple groups within a strategic account.
Develop new business opportunities by analyzing and proactively targeting high-value needs across multiple functions and business lines.
Prospecting and developing new client relationships within a defined geography or market.
Consulting with clients on business issues and research design.
Developing innovative proposals and delivering strategic sales presentations.
Resolving sales or delivery issues.
Finding referrals from client stakeholders, CTOs, or executives.
Consultative selling and intensely listening to your customers.
Clearly articulating the value proposition of solutions and products.

LeadershipBusiness DevelopmentCross-functional Team LeadershipBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-20

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🔥 Engineering Manager

Posted 2024-11-20

📍 Latin America

🧭 Contract

🔍 Open-source communications

Fluent English.
Proven experience managing technical teams.
Experience with agile practices and frameworks.
Software development background.
Experience with JavaScript and TypeScript programming languages.
Strong project management skills.
Desirable: Experience with open-source software.

Continuously assess and validate hiring plans based on engineering/squad needs.
Help engineers grow their tech and soft skills.
Identify coaching and mentoring needs for direct reports.
Hold regular 1:1's with all team members.
Work closely with product managers for product strategy.
Ensure team members grasp the purpose and impact of tasks.
Run an agile team as a servant leader.
Facilitate cross-squad communication and blocker removal.
Expedite decision-making focusing on product development.
Support team in translating product roadmap into execution plans.
Guarantee adherence to established plans and manage expectations.
Confirm completeness of requirements on engineering tasks.
Track team capacity and velocity.
Monitor team progress toward objectives.
Balance engineering initiatives vs product expectations.
Guide the team towards company OKRs.
Promote process improvement.
Align between different squads on releases.
Support daily, sprint review, and retrospective meetings.
Identify and communicate operational risks.
Maintain a technical debt backlog.
Coordinate with Product Management and Design on task sequencing.
Solicit technical design input as needed.
Report on team status and operational metrics.

Project ManagementSoftware DevelopmentAgileJavascriptProduct ManagementTypeScriptJavaScriptCollaborationMentoringCoaching

Posted 2024-11-20

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🔥 Professional Services Consultant [Brazil]

Posted 2024-11-11

📍 Brazil

🧭 Contractor (Pj), Employee (Clt)

🔍 Communications

Fluent in English and Portuguese.
Previous background and experience in the professional services/technical consulting area.
Ability to communicate with technical teams and enterprise-level executives.
Ability to troubleshoot, diagnose, and resolve technical issues.
Experience with software requirements, solution architecture, and deployment sizing & models.
Hands-on experience with foundational infrastructure capabilities including HA, Routing, Firewalls, and DNS.
Proven experience with systems installation, configuration, and administration of Linux.
Working knowledge with containerization tools (Docker and Kubernetes).
Experience programming in Javascript/Typescript and other programming languages.
Experience with relational/non-relational databases (MongoDB).
Experience with Cloud Platforms such as AWS, Azure, or GCP.
Experience with Active Directory/LDAP, SAML and other authentication methods.
Availability to travel.

Serve as the technical subject matter expert supporting customers to successfully deploy and implement their Rocket.Chat projects.
Understand and document customer business & technical requirements addressing business drivers and pain points.
Participate in infrastructure conversations to define appropriate system infrastructure needs.
Develop architecture diagrams and integration guides.
Deploy Rocket.Chat platform, new versions, update existing versions, and decommission old versions.
Advise customers on how to use Rocket.Chat to meet their business needs.
Interface with Product Management to relay customer demands.
Install, support, and maintain solutions including Proof of Concept (POC) and production deployments.
Deliver technical content and build strong relationships with customer accounts.

AWSDockerGCPJavascriptKubernetesLDAPMongoDBProduct ManagementTypeScriptJavaScriptAzureLinux

Posted 2024-11-11

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🔥 Enterprise Account Executive [DACH]

Posted 2024-11-11

📍 DACH

🧭 Full-Time

🔍 Software

7 to 10 years of enterprise software sales experience, focusing on strategic account management.
3 to 5 years of selling to the Public or Federal Sector.
Proven experience working in heavily regulated industries in the DACH market.
Expert knowledge of the B2B business model.
English and German fluency.
Availability to travel 25% of the time.

Nurture client relationships by providing strategic consultation and ensuring seamless pre and post-sales support.
Drive business growth by prospecting and cultivating new client relationships.
Navigate the entire sales process from pipeline generation to successful deal closure.
Deliver strategic sales presentations and create tailored business cases with potential clients.

Business DevelopmentStrategyBusiness developmentCollaborationPresentation skills

Posted 2024-11-11

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🔥 Customer Success Manager - EMEA

Posted 2024-10-29

📍 Europe

🧭 Full-Time

🔍 Open-source communications

Fluent in English.
Experience in customer training and product presentations.
Proven experience in Customer Success.
Experience with B2B and SaaS solutions.
Deep understanding of CS metrics (NPS, Health Score, Churn, SLA, LTV).
Solid experience in customer retention with enterprise stakeholders.
Passion for technology and in-depth technical knowledge.
Capable of handling technical discussions on software requirements.

Responsible for onboarding, retention, and customer relationships in general.
Negotiate with customers to retain and upsell their accounts.
Ensure customer satisfaction, engagement, and retention.
Guide customers throughout the onboarding process.
Configure the product according to customer needs.
Map and address customer pain points.
Monitor indicators like NPS, Churn, and Health Score.
Track engagement metrics and provide remote training.
Define and monitor Success Milestones.

LeadershipCommunication SkillsCollaboration

Posted 2024-10-29

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🔥 Sales Engineer [German Speaker]

Posted 2024-10-26

📍 Germany, Switzerland

🧭 Full-Time

🔍 Open-source communications

Proven experience in technical and pre-sales roles.
Fluent in German and English.
Experience with customer training and product presentations.
Experience in communicating with enterprise-level executives and decision-makers.
Capable of handling in-depth discussions on business and technical requirements.
Experience with systems installation, configuration, and administration of UNIX/Linux.
Familiarity with containerization tools such as Docker/Kubernetes.
Capability of programming in Javascript and other programming languages.
Experience with relational and non-relational databases.
Familiarity with cloud platforms such as AWS, Azure, or GCP.
Experience with Active Directory/LDAP.

Serve as the technical subject matter expert throughout the sales process, owning and managing various pre-sales activities including technical presentations, demonstrations, and proof of concept projects.
Participate in infrastructure conversations to define appropriate system infrastructure needs based on the customers' technology landscape.
Understand and document customer business & technical requirements to create value-based proposals addressing business drivers and pain points.
Interface with Product Management to relay market demands from prospects/customers.
Build strong relationships with key contacts in the partner ecosystem and oversee product and solutions training for partners.

AWSDockerGCPJavascriptKubernetesLDAPJavaScriptAzureCollaboration

Posted 2024-10-26

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🔥 Senior Business System Developer

Posted 2024-10-21

📍 Brazil

🧭 Full-Time

🔍 Open-source communications platform

Mid Developer with 3+ years of experience.
Proficient in NodeJS programming language.
Demonstrated experience with algorithm development and optimization.
Proven track record of successfully implementing bug fixes.
Strong documentation skills.
Intermediate English and fluent Portuguese.
Experience with Python programming language is desirable.

Develop, implement, and maintain the CRM system using relevant technologies like Zoho Deluge, Python, and NodeJS.
Design and implement algorithms to optimize business processes and enhance system performance.
Perform bug fixes and troubleshoot issues in existing systems.
Lead and manage the planning and execution of sprints.
Coach and support junior developers.
Create and maintain detailed technical documentation.

LeadershipAlgorithmsCommunication SkillsCollaborationDocumentation

Posted 2024-10-21

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Rocket.Chat

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