1-800 Contacts is a retailer of contact lenses and is dedicated to making it easier for consumers to purchase contact lenses.
1-800 Contacts is the largest retailer of contact lenses in the United States, transforming how people purchase vision care since 1995. They serve over 8 million customers, stocking more than 15 million contact lenses and shipping over 200,000 daily directly to consumers. This company disrupted the industry by offering convenient online ordering and advocating for consumer rights to prescriptions. Through their subsidiaries like Glasses.com and innovations like ExpressExam, they continue to expand accessible and affordable vision solutions.
1-800 Contacts cultivates a supportive environment where 89% of employees consider it a great place to work, significantly higher than the typical U.S.-based company. They empower team members to solve customer problems directly, fostering trust and responsibility throughout the organization. The company emphasizes a "people taking care of people" philosophy, extending to customers, associates, and the community.
1-800 Contacts leverages technology to simplify vision care, from their award-winning website and mobile apps to pioneering telehealth platforms. They utilize advanced solutions like Salesforce Customer 360, NoSQL databases, and virtual try-on technology through acquisitions like Ditto and 6over6. These innovations enable customers to renew prescriptions with an online exam and try on glasses virtually, demonstrating a commitment to a tech-forward customer experience.