1-800 Contacts

1-800 Contacts is a retailer of contact lenses and is dedicated to making it easier for consumers to purchase contact lenses.

501-1000 employees

Founded 1995

E-Commerce

Private Company

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E-Commerce Retail Eyewear Consumer Goods

Open Positions3

Train and work remotely from approved states (UtahNorth Carolina and Texas)Full-TimeVision CarePosted

Digital Sales and Service Representative

Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform.
Consult customers on the best value for their contact lens purchases to drive sales.
Reply to incoming customer emails and MMS as required by business needs.
Request contact lens prescriptions from eye care providers via phone as needed.
Communicate and engage proactively with the team and management in a virtual environment.
Maintain high performance across revenue per chat, quality, availability, and timeliness metrics.
Identify and resolve customer problems to ensure a positive experience.

Customer serviceMultitasking

Showing 1 of 3 positions

About 1-800 Contacts

1-800 Contacts is the largest retailer of contact lenses in the United States, transforming how people purchase vision care since 1995. They serve over 8 million customers, stocking more than 15 million contact lenses and shipping over 200,000 daily directly to consumers. This company disrupted the industry by offering convenient online ordering and advocating for consumer rights to prescriptions. Through their subsidiaries like Glasses.com and innovations like ExpressExam, they continue to expand accessible and affordable vision solutions.

How We Work

1-800 Contacts cultivates a supportive environment where 89% of employees consider it a great place to work, significantly higher than the typical U.S.-based company. They empower team members to solve customer problems directly, fostering trust and responsibility throughout the organization. The company emphasizes a "people taking care of people" philosophy, extending to customers, associates, and the community.

Engineering at 1-800 Contacts

1-800 Contacts leverages technology to simplify vision care, from their award-winning website and mobile apps to pioneering telehealth platforms. They utilize advanced solutions like Salesforce Customer 360, NoSQL databases, and virtual try-on technology through acquisitions like Ditto and 6over6. These innovations enable customers to renew prescriptions with an online exam and try on glasses virtually, demonstrating a commitment to a tech-forward customer experience.

Why Join Us

Drive real impact by simplifying vision care for millions of customers.
Join a culture where 89% of employees report it's a great place to work.
Receive comprehensive benefits, including substantial discounts on contacts and glasses, and tuition reimbursement.
Experience empowerment to solve customer issues without bureaucratic hurdles.

Benefits & Perks

Medical, dental, vision insurance (company pays 67-88% of premiums).
401(k) with company match (100% of first 1% deferred, 50% of next 5%).
Flexible paid time off and paid holidays.
Free annual eye exams for associates and dependents.
50% discount on contact lenses and solution for immediate family, 40% for friends and extended family.
50% off five pairs of prescription eyeglasses and five pairs of sun or specialty glasses per year.
Free on-site fitness center with personal trainers.
Heavily subsidized on-site meals ($0.50-$2.50) with free snacks and drinks.
Tuition reimbursement up to $1,500 annually.
Employee Assistance Program and mental health resources.