Customer Success Engineer

Posted 4 months agoViewed

United States, CanadaFull-TimeAI Systems

Company:CrewAI

Location:United States, Canada

Languages:English

Seniority level:Middle, 3-6 years

Experience:3-6 years

Skills:

PythonSoftware DevelopmentCloud ComputingJavascriptDebugging

Requirements:

3-6 years of technical, customer-facing experience Hands-on coding/debugging ability (Python, JavaScript, APIs, logs, observability tools) Excellent communication skills Customer-obsessed mindset; proactive problem solver Comfortable in fast-moving startup environment AI/ML or LLMs experience (nice to have) Familiarity with cloud platforms (nice to have)

Responsibilities:

Handle customer onboarding and technical setup Integrate CrewAI with customer infrastructure/tools Troubleshoot technical issues (API, SDK, deployment, performance) Collaborate with Engineering, Product, and DevRel Develop training materials and conduct workshops Monitor usage/health metrics Advocate for customers in feature requests and roadmap improvements