Customer Success Engineer (Americas)

7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies. Proven track record in roles that blend customer engagement with technical expertise. Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers. Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts. Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions. Experience engaging across technical teams and executive buyers. Exceptional interpersonal, communication and collaboration skills. A strong sense of ownership and stewardship for your customers. A strong understanding of partner ecosystems, channel business models, and multi-party commercial dynamics. Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies (preferred). Familiarity with automation tools, advanced analytics, and/or basic scripting (preferred).

Act as a technical expert and strategic advisor to enterprise customers. Build, nurture, and sustain customer relationships. Conduct regular on-site visits with customers to drive adoption. Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy. Focus on making Deepgram successful in the customer’s environment. Continuously operate in discovery mode, surfacing customer issues and translating them into actionable requirements. Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues. Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies. Leverage AI to amplify impact in customer success. Proactively identify & scope opportunities for expansion. Develop and execute structured customer success plans. Initiate and lead executive business reviews, joint planning sessions, and strategy workshops. Serve as the voice of the customer internally. Track, analyze, and report on key performance indicators.