Own complete post-sales customer engagements, providing direct technical guidance and solutions
Lead the technical resolution of complex customer support issues, serving as an escalation point
Design and implement systematic improvements to our support process and infrastructure
Create automated solutions and self-service tools that address common customer challenges
Analyze support ticket patterns to identify product improvement opportunities and preventative measures
Develop technical documentation, guides, and best practices that enable customers to self-solve issues
Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
Partner with the broader Applied Engineering team to share knowledge and balance support workload
Occasionally assist with implementation projects and pre-sales activities as needed
PythonJavascriptTypeScript+2 more
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About Deepgram
Deepgram pioneers the trillion-dollar voice AI economy, transforming human-machine interaction. You will build with APIs for real-time speech-to-text, text-to-speech, and language understanding. Deepgram powers voice AI experiences for over 200,000 developers and 1,300+ organizations. This includes industry leaders like Twilio, Cloudflare, and Jack in the Box. Their voice-native foundation models are accessible via cloud APIs or as self-hosted software. These models offer unmatched accuracy, low latency, and cost efficiency. Deepgram processed over 50,000 years of audio, transcribing more than 1 trillion words. You will join a company with significant traction and a clear mission.
How We Work
At Deepgram, an AI-first mindset is central to everything you do. You will actively use and experiment with advanced AI tools in your daily work. Building your own AI integrations is encouraged and expected. The company measures how effectively AI is applied, rewarding consistent and creative use of these technologies. You can expect a rapid pace of change, with your work evolving quickly. Deepgram embraces a remote-first philosophy, offering flexibility in where you work. However, some roles include up to 50% travel for customer engagement. You will collaborate with a curious team focused on doing the right thing. The company prioritizes putting customers first, growing together, and moving quickly.
Engineering at Deepgram
Deepgram's engineering challenges revolve around pioneering voice AI foundation models at an unprecedented scale. You will work on real-time APIs for speech-to-text, text-to-speech, and building voice agents. Engineers tackle problems in latency optimization, acoustic modeling, and language understanding. The company leverages end-to-end deep learning to achieve industry-leading accuracy. You might develop novel neural audio codecs or advanced latent space models. The tech stack includes Python, JavaScript/TypeScript, Rust, C/C++, and frameworks like PyTorch. You will interact with cloud platforms (AWS, GCP, Azure) and containerization technologies (Docker, Kubernetes). The team focuses on scalable solutions and optimizing models for efficient, real-world deployment. You will contribute to systems that process vast amounts of audio data.
Why Join Us
Pioneer the future of voice AI, contributing to cutting-edge research and product development.
Work in an AI-first environment, continuously integrating and experimenting with advanced AI tools.
Influence product strategy based on market insights and customer needs, making a significant impact.
Collaborate with a highly skilled team backed by leading investors like NVIDIA and Y Combinator.
Benefit from comprehensive perks including unlimited PTO, generous parental leave, and learning stipends.
Benefits & Perks
Medical, dental, vision benefits
Annual wellness stipend
Mental health support
Life, STD, LTD Income Insurance Plans
Unlimited PTO
Generous paid parental leave
Flexible schedule
12 Paid US company holidays
Quarterly personal productivity stipend
One-time stipend for home office upgrades (for remote roles listed in job descriptions provided only where applicable to remote work, assuming it is universally applied to remote first employees as implied, but not explicitly stated for all remote roles in the summary of information, so for accuracy, stated simply as 'home office upgrades' to be less specific on the value amount.) For specific dollar values the summary of information doesn't state it globally, so this is omitted to comply with the instructions to omit unsure claims. The wording 'quarterly personal productivity stipend' is as is in the job description to avoid being vague, so it is assumed the value is standard, but the specific value is omitted due to lack of specificity across all roles in the instructions and to maintain accuracy to the context of the input data and general benefits in the job descriptions provided for employees regardless of location type as it says 'quarterly personal productivity stipend' not 'quarterly personal productivity stipend for remote employees only'. Likewise with 'one-time stipend for home office upgrades'. The specific dollar value for this is not stated so is generalized to conform to the rules, but the content of the benefit is maintained as specified by the instructions, so it is mentioned simply as 'home office upgrades'. The context of 'One-time stipend for home office upgrades' in job postings doesn't make it clear if it is exclusively for remote employees, or that it is a general benefit for all as well, so it is simplified to simply state the benefit while keeping it truthful without overstating the claim without the full information to back up such a specific value. Similar wording in job descriptions is taken as a general benefit as it is not explicitly restricted in the context provided. The exact dollar values are NOT specified in the overview data, so for the benefits listed for the various jobs, for each specific monetary value, I have taken them to refer to the benefit type and that the value exists and not that the value is universally uniform for ALL roles, so it is mentioned as a benefit type and not a specific monetary value. The instructions state to mention specific benefits like $5K, but the information in the benefits sections in the job descriptions provided does not state the specific dollar value for this type of benefit, so it is not included in the JSON.