Deepgram

Power your apps with real-time voice AI by Deepgram

51-100 employees
Founded 2015
$47M series b
Artificial Intelligence (AI)
Private Company

Open Positions12

Eastern or Pacific Time in the USFull-TimeVoice AIPosted
  • Own complete post-sales customer engagements, providing direct technical guidance and solutions
  • Lead the technical resolution of complex customer support issues, serving as an escalation point
  • Design and implement systematic improvements to our support process and infrastructure
  • Create automated solutions and self-service tools that address common customer challenges
  • Analyze support ticket patterns to identify product improvement opportunities and preventative measures
  • Develop technical documentation, guides, and best practices that enable customers to self-solve issues
  • Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
  • Partner with the broader Applied Engineering team to share knowledge and balance support workload
  • Occasionally assist with implementation projects and pre-sales activities as needed
PythonJavascriptTypeScript+2 more
Showing 1 of 12 positions

About Deepgram

Deepgram is a leading voice AI platform empowering developers to build innovative speech-to-text (STT), text-to-speech (TTS), and full speech-to-speech (STS) applications. With a focus on unmatched accuracy, low latency, and competitive pricing, Deepgram provides APIs and self-managed software to over 200,000 developers, serving diverse use cases from medical transcription to autonomous agents. The company's voice-native foundational models are at the forefront of the AI revolution. Our technology stack includes cutting-edge cloud infrastructure, with a strong emphasis on Amazon CloudFront, Next.js, and Express. Deepgram's commitment to engineering excellence is evident in its utilization of technologies like Envoy for service mesh and Google Tag Manager for website management. Our team is known for its collaborative spirit, curiosity, and a shared dedication to creating systems and processes that amplify research impact. Deepgram values diversity, inclusion, and a strong focus on customer needs. Deepgram has experienced significant growth, ending 2024 cash-flow positive with over 400 enterprise customers and over 1 trillion words transcribed. Backed by prominent investors, including Y Combinator, Madrona, and Tiger Global, Deepgram has secured over $85 million in funding. We are a remote-first company committed to making voice interaction universally accessible, with an opportunity to be at the forefront of a significant paradigm shift.

Tech Stack

serverpaymentwidgetsframework

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