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Customer Service Representative
Posted 9 days agoViewed
🏢 Company: Elevate and Delegate
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🔥 Moen Bi-Lingual (English/Spanish) Customer Service Representative
Posted about 14 hours ago
📍 US and US territories
🧭 Full-Time
💸 31000.0 - 44000.0 USD per year
🔍 Customer Service
- High School diploma or equivalent required.
- 2 years experience in a contact center or other fast-paced customer service environment required.
- Excellent professional communication skills required, both verbal and written.
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus.
- Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation.
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork.
- Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy.
- Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
- Manages inbound calls from Spanish and/or English speaking consumers from the US and US territories.
- Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
- Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
- Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
- Maintains professional composure during interactions
- Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
- Records consumer demographics, product information, and troubleshooting efforts as required
- Performs other duties and/or special assignments as needed
Communication SkillsCustomer serviceWritten communicationMicrosoft Office SuiteProblem-solving skillsTeamworkVerbal communicationTroubleshootingActive listeningComputer skillsTechnical support
Posted about 14 hours ago
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🔥 Customer Service Representative
Posted 1 day ago
📍 United States of America
🔍 Healthcare
🏢 Company: external_careers
- One to three years experience in a data entry and/or customer service related position
- Strong excel skills, vlookup and xlookup functions
- Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.)
- Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction
- Verify stock levels, provide back-order status, communicate with freight carriers, service customers as needed
- Processing order entry from FreshDesk system by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing
- Maintaining Medical Customer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information
- Responsible for accurate and timely product returns processing and input
- Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location
- Participates in training for product knowledge as well as professional development
- Become well versed on all product lines.
- Providing support for product experience issues and properly reporting to quality assurance
- Develop customer quote and provide to the Outside Sales Team
- Complete PEFs and document customer complaints and assist with international and distributor channel
- Perform other duties as assigned
Excel VBAMicrosoft ExcelCustomer serviceRESTful APIsData entryCustomer support
Posted 1 day ago
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🔥 Customer Service Representative - Work From Home
Posted 2 days ago
📍 Philippines
🔍 Customer Service
🏢 Company: Twoconnect
- Bachelor’s degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in a customer success, support, or back-office role, preferably within ticketing, events, sports, or entertainment industries.
- Familiarity with HubSpot CRM or similar customer relationship management platforms.
- Exceptional written communication skills with strong attention to detail.
- Ability to manage high email volumes with efficiency and accuracy.
- Excellent problem-solving skills and a customer-centric mindset.
- Strong organizational and multitasking abilities.
- Knowledge of the sports and entertainment industry is highly desirable.
- Ability to work collaboratively within a team-oriented environment.
- Assist Account Managers by handling customer queries through email, managing up to 150 emails per day.
- Identify whether queries are basic (platform-related) or require more detailed, customized responses.
- Maintain clear and professional written communication to resolve customer issues and inquiries.
- Utilize HubSpot CRM to log, track, and monitor all customer interactions and ensure accurate records.
- Follow established procedures and reference manuals to respond to common questions efficiently.
- Escalate complex issues to Account Managers or Technical Support as needed.
- Support Account Managers by managing routine and repetitive queries to free up time for high-impact tasks.
- Continuously improve customer experience by identifying common issues and suggesting improvements to documentation or processes.
- Maintain a thorough understanding of the platform’s features, ticketing protocols, and membership programs.
- Other role-specific duties that may arise.
Problem SolvingCustomer serviceOrganizational skillsWritten communicationMultitaskingCRMCustomer support
Posted 2 days ago
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🔥 Customer Service Representative
Posted 2 days ago
📍 Egypt
🧭 Contract
🏢 Company: ProjectGrowth
- 1-2 years experience in customer service, phone sales, or similar customer-facing roles.
- Fluency in English with an American-sounding accent is required.
- Strong communication skills with a professional and friendly demeanor.
- Experience using Zendesk and CallTools is preferred.
- Stable Wi-Fi connection and own equipment for efficient call handling and task management.
- Basic computer skills including Google Suite and CRM systems.
- Positive attitude and motivation to deliver excellent customer service.
- Handle inbound calls, answer customer inquiries, and resolve issues promptly.
- Make outbound calls to clients per provided lead lists to follow up on queries and drive satisfaction.
- Maintain and manage a healthy customer pipeline to ensure client satisfaction.
- Manage customer inquiries and support tickets using Zendesk.
- Log and track customer issues accurately in the ticketing system.
- Conduct Zoom calls with customers as needed, providing detailed support and resolving concerns.
- Maintain high customer satisfaction by delivering professional, helpful, and timely support.
- Occasionally handle live chats, ensuring prompt and effective client issue resolution.
- Understand client needs and upsell services when appropriate, contributing to company growth.
Communication SkillsCustomer serviceSales experienceComputer skillsCRMCustomer supportEnglish communication
Posted 2 days ago
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🔥 38149653340 - Customer Service Representative
Posted 2 days ago
📍 Worldwide
🧭 Contract
🏢 Company: Activate Talent
- Previous experience in a customer-facing or support role
- Strong written and verbal communication skills
- Ability to handle high volumes of inquiries efficiently and professionally
- Proficiency with computers and ability to learn new systems quickly
- Demonstrated problem-solving ability and attention to detail
- High level of integrity and ability to follow established guidelines
- Proven ability to handle complex escalations and deliver positive resolutions
- Familiarity with order management and CRM tools is a plus
- Answer incoming communications via phone, email, and chat (no outbound cold calling).
- Research and resolve customer inquiries in a professional and timely manner.
- Handle product consultations, returns, claims, and order placements.
- De-escalate and manage dissatisfied customer interactions with tact and efficiency.
- Maintain up-to-date knowledge of company policies, products, services, and ongoing promotions.
- Accurately record customer interactions and transactions using internal systems.
- Manage end-to-end customer service tasks, including order entry, expedited requests, delivery issues, credits, and product information.
- Address transportation issues and process necessary order or shipping adjustments.
- Investigate and resolve billing claims, deductions, and payment reversals.
- Collaborate across departments to streamline processes and improve the overall customer experience.
- Uphold and represent the brand’s values through every interaction.
Communication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationData entryComputer skillsCRMCustomer support
Posted 2 days ago
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🔥 Customer Service Representative (Part-time)
Posted 3 days ago
📍 Nationwide
🧭 Part-Time
- Self-motivated.
- Comfortable working on your own at home.
- Enjoy such work as email client service, data entry and review products.
- Performing data entry.
- Doing email response.
- Writing testimonials.
- Completing surveys.
- Working on other online projects.
Customer serviceData entry
Posted 3 days ago
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🔥 Work from Home Customer Service Representative
Posted 3 days ago
📍 USA
🧭 Part-Time
🔍 Data Entry
- You must have a working camera on your smart phone or a webcam on your desktop/laptop.
- Access to reliable internet connection is essential.
- Capacity to understand and follow written and oral instructions.
- Take part with work from home surveys/studies by following written and oral instructions.
- Participate in research focus groups.
- If products or services are provided, you must actually use them.
Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationVerbal communicationActive listeningAbility to learnData entryMarket ResearchComputer skillsCustomer support
Posted 3 days ago
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🔥 Customer Service Representative
Posted 3 days ago
📍 United States
💸 14.0 - 21.6 USD per hour
🔍 Medical Supply
🏢 Company: external_career_site_usa
- 1+ years medical industry or call center/customer service experience
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed
- Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
Communication SkillsAnalytical SkillsCustomer serviceMicrosoft OfficeRESTful APIsAttention to detailWritten communicationMicrosoft Office SuiteExcellent communication skillsData entrySales experienceComputer skillsCRMCustomer support
Posted 3 days ago
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🔥 Customer Service Representative (Remote)
Posted 4 days ago
📍 Arizona, Florida, Indiana, Michigan, Minnesota, Nebraska, Nevada, North Carolina, South Carolina, Texas
💸 15.0 USD per hour
🔍 Automotive
🏢 Company: Stress Free Auto Care
- Proven experience in sales or customer service, preferably within the automotive industry.
- Strong communication skills with the ability to engage confidently and persuasively with customers.
- Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
- Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
- Proficiency in CRM software and basic computer skills.
- Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
- Strong phone presence and experience handling dozens of calls per day
- Ability to multi-task, prioritize, and manage time effectively
- Excellent verbal and written communications skills
- Engage with customers, documenting and providing advice on customer needs using our established workflow.
- Coordinate and dispatch work orders to stores as needed.
- Advise on services, parts, and maintenance packages that align with customer needs and preferences.
- Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
- Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
- Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
- Communicate updates to customers regarding changes in service timelines and vehicle readiness.
- Never miss an opportunity to help customers
Communication SkillsCustomer serviceMicrosoft OfficeWritten communicationMultitaskingVerbal communicationActive listeningData entrySales experienceComputer skillsCRM
Posted 4 days ago
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🔥 Customer Service Representative
Posted 4 days ago
📍 USA, Canada
🔍 Manufacturing / Engineering / Tooling
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities
- A collaborative mindset and commitment to continuous improvement
- Respond to inquiries, resolve issues, and ensure customer satisfaction.
- Maintain accurate customer records, including delivery addresses and contact details.
- Process and monitor orders from entry to invoicing, including returns and claims.
- Collaborate with sales to prepare accurate and competitive quotes.
- Proactively identify and address potential delays using tools like Power BI.
- Handle CRM tasks and cases efficiently and within service level agreements.
- Support initiatives to expand our digital customer engagement.
- Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.
Communication SkillsProblem SolvingCustomer serviceCross-functional collaborationData entryCRMCustomer support
Posted 4 days ago
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