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Senior Customer Success Manager

Posted 30 days agoViewed

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💎 Seniority level: Senior, 5-7 years

🔍 Industry: SaaS

🏢 Company: Mursion, Inc

🗣️ Languages: English

⏳ Experience: 5-7 years

Requirements:
  • 5-7 years of experience in Customer Success, Account Management, or related roles within a SaaS organization
  • Demonstrated success in managing a book of business and delivering on retention and growth targets
  • Strong customer instincts—strong ability to listen, diagnose, and solve problems
Responsibilities:
  • Own and drive the complete customer lifecycle, from seamless onboarding to successful renewal and expansion
  • Cultivate trusted relationships with customer stakeholders, becoming a strategic advisor and advocate for their success
  • Conduct engaging Quarterly Business Reviews (QBRs) and regular check-ins, demonstrating the business value and impact of Mursion
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