Impact.com

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Jobs at this company:

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📍 Kuala Lumpur

🔍 SaaS

  • Bachelor's degree or higher
  • Fluent in English (spoken and written)
  • Excellent communicator with strong interpersonal skills and the ability to understand and explain complex technical concepts to your audience
  • Customer-centric, willing to advocate for your client's needs, and passionate about providing a great customer experience.
  • Self-motivated and successful self-starter, who is detail-oriented, and shows a successful history of meeting and exceeding goals.
  • Strong time management to be able to juggle and manage the requirements of this multi-tasked role.
  • Analytical thinking and high problem-solving skills
  • Stress tolerance and ability to work under a pressured environment. A good team player with great adaptability
  • Proficiency in Word/Excel/PPT and other software. Strong document editing ability
  • Open to working weekend and holiday shifts.
  • Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing (preferred)
  • Experience (2-4+ years) in one or more of these areas is preferable: Customer Technical Support, Working in a SaaS business, Digital Marketing industry, Service Quality Management
  • Provide enterprise-level Product Support to our customers and partners, covering chat and ticketing.
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner.
  • Contribute to internal and external knowledge base support documentation to drive best practices.
  • Diagnosing, troubleshooting, and identifying solutions to resolve customer and system issues promptly and efficiently.
  • Become our platform expert, identify common customer challenges, work with cross-department on customer needs and product suggestions.

HTMLCSSAPI testingREST APIAnalytical SkillsProblem SolvingCustomer serviceTime ManagementExcellent communication skillsTroubleshootingJSONTechnical supportCustomer supportCustomer SuccessEnglish communicationSaaS

Posted 14 days ago
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📍 Canada

💸 95000.0 - 107000.0 USD per year

🔍 SaaS, Partnership Management

  • Bachelor's degree in science, technology, engineering or math
  • 3+ years of experience in a technical or engineering environment
  • Ability to communicate effectively, both verbally and in writing, with diverse stakeholders.
  • Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities.
  • Ability to analyze data, identify trends, and develop solutions to complex problems.
  • Familiarity with software development concepts and comfortable working in a technical environment.
  • Ability to work effectively in a team environment and build strong working relationships.
  • Coordinate Cross-Department Initiatives: You will facilitate communication and coordination between engineering, product, and other departments. This involves ensuring alignment on project goals, timelines, and deliverables.
  • Maintain Internal Business Systems: You will manage and optimize our internal systems for tracking engineering projects, team activities, and progress. This includes ensuring data accuracy and system functionality.
  • Analyze and Improve Processes: You will analyze existing engineering processes to identify areas for improvement and implement solutions to enhance efficiency.
  • Bridge Technical Communication: You will assist in translating technical information into clear and concise language for non-technical stakeholders.
  • Support Project Management: You will assist in the tracking of project progress, identifying potential roadblocks, and facilitating timely resolution.

Project ManagementSoftware DevelopmentBusiness AnalysisData AnalysisJiraCommunication SkillsOrganizational skillsCross-functional collaborationProcess improvement

Posted 14 days ago
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🧭 Full-Time

💸 300000.0 - 330000.0 USD per year

🔍 SaaS

  • Minimum of 5 years of closing sales experience, within SaaS.
  • Ability to reach and develop relationships with C-level executives in key verticals
  • Understanding of the digital ecosystem landscape and relationships
  • Track record of success in carrying an Enterprise quota
  • Successful history of net direct new business sales, with the ability to prove consistent delivery against targets
  • Track record of over-achieving quota (top 10-20% of company) in past positions
  • Experience managing and closing complex sales-cycles- demonstrated ownership of all aspects of territory management
  • Experience in bringing innovative / market defining products to market within a competitive landscape
  • The ability to build and maintain a strategic outbound motion with your Business Development Representative
  • Must work well in a team selling environment
  • Ability to travel if needed and work autonomously in a remote environment
  • Experience within performance, partner, or affiliate marketing is a plus
  • Responsible for building and growing your own book of business, selling to our top accounts
  • Achieving or exceeding individual quota bringing in new clients to Impact.com
  • Focus on executing transactions in an assigned account list and prospect for new opportunities
  • Manage complete and complex sales-cycles presenting to C-level executives the value of our product
  • Define, execute, and own an engagement plan for key prospects
  • Develop and manage strong relationships within our Enterprise market segment, looking for opportunities to add value for the customer and develop additional revenue
  • Territory/Vertical identification and research, to formalize a go to market strategy and create qualified target accounts
  • Forecast sales activity and revenue achievement, while creating satisfied and referenceable customers
Posted 23 days ago
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